Salesforce Products

Type of Cloud	Description
Sales Cloud	Salesforce cloud brings all the customer information together in an integrated platform. It includes various features for marketing, sales, and lead generation which helps you to achieve your business goals.
Market Cloud	Marketing Cloud helps you to monitor and engage with the customer across the world.
Service Cloud	With service cloud, 4000 service agents solve over 10 million cases each year.
Analytics Cloud	Analytics cloud is helping companies to visualize data.
Community Cloud	Using a community cloud company can directly connect with resellers, distributors, and partners.
Commerce Cloud	The commerce cloud allows your organization to provide seamless customer service and experience.
IoT Cloud	The IoT cloud is used by the company's to develop connected products.
Health Cloud	Health cloud is helping the health industry to understand patients beyond their charts.

Difference between Traditional CRM Vs. Salesforce CRM

Traditional CRM Vs. Salesforce CRM

Traditional CRM	Salesforce CRM
Hosted on the company's server	Hosted on the cloud
Takes months or even years to set up	Can be set up in a few days or weeks
Difficult to understand and use	Easy to use and understand
Unused data	Manages all data in one place
No personalized service	Real-time customer data and personalized service
High client attrition	High customer lifetime value

How are companies using Salesforce?

Now in this Salesforce CRM tutorial, we will learn how Salesforce is used by the companies for various applications:

Industry	Company	Usage
Communications	Comcast-Spectator	Salesforce CRM helps them to maintain detailed customer profiles to find out their biggest fans to developer an effective marketing technique.
Finance	American Express	American Express using a CRM tool to connects their employees across organizations, branches, and time zones.
High Tech	Sony	The famous broadcasting firm sony use the Salesforce service cloud to communicate with its customers.
Health Care	Health Leads	Health Leads able to view, update patient data and coordinate with doctors.
Media	Coco-Cola	Coco cola the cold drink maker uses salesforce to connect better with their staff and people.